Terms & Conditions
All prices shown exclude VAT. For all orders made from the UK, VAT will be added at the appropriate rate at point of checkout.
We want you to be absolutely satisfied with purchases made from our company. Our guarantee covers quality, satisfaction and service. All products are made to a high quality which meet our own high standards and comply with all relevant UK and EU safety legislation. All easels (frames) come with a twenty five year manufacturer’s warranty.
All goods must be checked upon receipt of delivery. In the event that goods are received in a damaged condition or there is a shortage against the delivery note please ensure we are notified within 24 hours of delivery via telephone or email. We reserve the right to levy a delivery/collection and restocking charge for goods ordered in error. This charge will depend on the size of goods. Any unwanted goods which are ordered in error or not required must be reported within 14 days of delivery of goods. Should goods be delivered during half term / school holidays we will be flexible and allow the 14 days to run from when the school re-opens.
As a family run business we strive for the highest standards possible. This covers quality, satisfaction and customer service. It is imperative that all customer need are dealt with to the highest standard possible and we will always do our best to achieve this.
Ordering / Opening a UK Account:
When ordering via our shopping basket payment will be taken by debit or credit card. Please note this method will be secure through Streamline / World Pay and we do not keep any card details on file. Any UK schools, authority nurseries and charities have the option for a free 30 day credit account. This will be set up on placement of your first official order which we can accept via fax on 01257 475591 or email to firstname.lastname@example.org. When placing your order please clearly state model name and colour you would like to buy. For details on any delivery charges please see our page containing all delivery details.